See Our Most Frequently Asked Questions Below
What's your return policy?
We offer an industry record-length 120-day full money back guarantee (including the shipping) and a limited lifetime warranty.
Dalstrong has a lifetime warranty guarantee for our cutlery against manufacturing defects in material and construction and to perform as advertised when properly used and maintained. The Limited Lifetime Warranty is non-transferable and does not extend to normal signs of wear, rust, damage or breakage due to improper use (dropping, cutting hard surfaces, prying, etc.), improper maintenance, accidents, or loss or theft.
If you ever have any issues with any Dalstrong products, simply send us a message with your Order ID along with any images of your concern and we will be pleased to assist you
WHAT ARE MY DELIVERY OPTIONS?
We offer free two-day ground shipping on all orders within the Contiguous 48 U.S. States.
We ship items out as soon as possible. Orders placed will be processed the same business day that your payment is authorized and verified. You will receive an e-mail confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional e-mail with shipment notification and tracking information.
How do I join the Dalstrong VIP Program?
You can join the Dalstrong VIP Program by signing up on our website here.