Shipping Policy


We offer free two-day ground shipping on all orders. For remote locations in Canada please allow an additional 2-5 days for delivery to these locations.

We ship items out as soon as possible. Orders placed will be processed the same business day that your payment is authorized and verified. You will receive an e-mail confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional e-mail with shipment notification and tracking information. 

Please note that you may be subject to tariffs and duties and are responsible for any country-specific tariffs and duties, charged by your government to the purchasing party for importing items. Unfortunately, we are not in control of any country-specific tariffs and duties imposed on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility. We are legally obligated by Border Agencies to show the original price of any of the item(s).

We ship items out as soon as possible. Orders placed will be processed the same business day that your payment is authorized and verified. You will receive an e-mail confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional e-mail with shipment notification and tracking information.


International orders are processed and shipped within 4-7 business days. You will receive an e-mail confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional e-mail with shipment notification and tracking information. 

Our shipping partner, Web Interpret, calculates International shipping rates based on a variety of factors, including the number of items purchased, the weight of items and dimensions. Shipping costs are calculated at checkout for review before order confirmation. 

Returns and Refunds

In the unlikely event that you are not satisfied with your purchase, please send us an email at info@dalstrong.com with your Order ID along with any images of your concern and we would be pleased to assist you.

We offer an industry record-length 120-day full money back guarantee (including the shipping) and a limited lifetime warranty.

Dalstrong has a lifetime warranty guarantee for our cutlery against manufacturing defects in material and construction and to perform as advertised when properly used and maintained. The Limited Lifetime Warranty is non-transferable and does not extend to normal signs of wear, rust, damage or breakage due to improper use (dropping, cutting hard surfaces, prying, etc.), improper maintenance, accidents, or loss or theft.

If you ever have any issues with any Dalstrong products, simply send us a message with your Order ID along with any images of your concern and we will be pleased to assist you.

International customers are responsible for return shipping. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. We recommend obtaining a receipt for all shipments and keeping it for your records. If you have any questions or concerns about Return Shipping, please contact our Customer Service here.

Dalstrong Inc is pleased to offer a 120-day full money-back guarantee — one of the strongest guarantees in the industry. Dalstrong maintains a limited lifetime warranty guarantee for our cutlery and culinary tools against manufacturing defects in material and craftsmanship and to perform as advertised when properly used and maintained. This warranty is non-transferable and does not extend to normal signs of wear or damage due to improper use, improper maintenance, accidents, or loss or theft, as is the case with virtually all consumer products. 

Examples of improper use, damage or conditions that may void our limited warranty include, but are not limited to, the following; 


Bent/Broken Knife Tip: Knives that are dropped resulting in a damaged knife tip or knife blade (broken, bent, chipped, snapped).  

Broken/Chipped/Snapped Blade: Knives that are used for purposes otherwise stated, or advised against, such as cutting bone, frozen foods, hard-shelled foods (shellfish, coconut, etc), prying, twisting or bending, and cutting on hard surfaces such as marble, glass, ceramic, or granite. 

Wood Handle Issues: Knife handles that are not properly maintained and cared for may deteriorate. Wood handles that have been placed in the dishwasher, left to soak in water, or exposed to high-acidic foods or other harsh chemicals for long periods of time are not covered under this warranty.

Dull Knives:  Knives that are not used or maintained properly in order to retain their edge. Proper and regular use of a honing rod and periodic sharpening with a whetstone are strongly advised to maintain the edge of your knife blade to the factory standard. Knives that are neglected or improperly used, such as cutting bone, frozen foods, hard-shelled foods (shellfish, coconut, etc), prying, twisting or bending, and cutting on hard surfaces such as marble, glass, ceramic, or granite will likely render your blade unusable. 

Rust/Discoloration: Knives or other culinary tools (including cookware) that are crafted of high-carbon steel that are not maintained properly and are left in standing water, soaked in water, exposed to high-acidic foods or other harsh chemicals for long periods of time, not dried immediately after washing, or stored in wet/damp locations will cause steel oxidation. 

This limited lifetime warranty extends to purchases completed through our website, www.Dalstrong.com and Amazon, for which we consider your order ID number proof of purchase. Please retain your order confirmation receipts.

Should you ever need to make a claim or have questions about this criteria please contact us at any time. We’re always here for our customers and are happy to answer any questions you may have. 

Orders

We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Accepted payments include Visa, Mastercard, American Express, Shop Pay, Apple Pay, and PayPal. If there is a payment service we don’t currently use, let us know and we can add it to our list. 

You will receive an e-mail confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional e-mail with shipment notification and tracking information.

Yes, when you want to make a change to your order, please contact us right away at info@dalstrong.com with your Order ID so that we can better assist you. 

We offer an industry record-length 120-day full money back guarantee (including the shipping) and a limited lifetime warranty.

If you want to cancel your order, simply send us a message with your Order ID and we will be pleased to assist you.

Dalstrong has a lifetime warranty guarantee for our cutlery against manufacturing defects in material and construction and to perform as advertised when properly used and maintained. The Limited Lifetime Warranty is non-transferable.

Despite our policy, we are a small family run company and try to treat our customers like family too.   We place your happiness above our profits and bottom line in the hopes of continued loyalty and mutual trust.  Please contact our Customer Service providing your order ID# and we will look into the matter.  

We are always here for you to ensure that your Dalstrong experience is exceptional. If you are missing a product from your order, please contact us at info@dalstrong.com and we will be happy to assist you.